Shipping policy

1. Shipping Area

SELORANI currently ships within the United Kingdom only.

We do not offer international shipping at this time.

2. Delivery Times

Delivery times are estimates in business days (Monday to Friday).

Processing time
1–2 business days

Orders placed before 5:00 p.m. (GMT) are usually processed the same day.
Orders placed after this time are processed the next business day.

Transit time
5–7 business days

Estimated total delivery time
6–9 business days

Delivery times may vary depending on logistics conditions or periods of high demand.

3. Logistics and Shipping Origin

SELORANI works with a network of logistics partners to process and ship orders.

Depending on product availability, items may be shipped from different fulfilment centres.

Final delivery is handled by local carriers operating in the United Kingdom, such as:

  • Royal Mail

  • Evri

  • DPD

  • Yodel

4. Shipping Costs

All orders within the United Kingdom benefit from free standard shipping.

No additional fees are applied after checkout.

5. Order Tracking

After dispatch, you will receive an email with:

  • a tracking number

  • a tracking link

You can also track your order via our Order Tracking page.

If you do not receive tracking details within 3 business days, please contact us.

6. Delivery Issues

Delays may occur due to:

  • high demand periods

  • logistical disruptions

  • events outside our control

In case of an issue:

Significant delay
We will investigate and provide a suitable solution

Damaged parcel
Replacement or refund

Lost parcel
Replacement or full refund

Incorrect address provided
Reshipping costs may apply

7. Failed Delivery

If delivery is unsuccessful (absence, incorrect address, unclaimed parcel), the parcel may be redirected or returned.

The customer is responsible for monitoring the delivery status.

8. Contact Information

Company name:
Selorani

Company adress:
35 Ermine St
Thundridge
SG12 0SY
United Kingdom

Email: info@selorani.com
Phone: +447488863339

Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT)
Response time: 1–2 business days.
Contact us on our contact page