Frequently Asked Questions
Find answers to the most frequently asked questions about orders, delivery, payments, and returns.
Delivery
How long does delivery take?
Processing takes 1–2 business days.
Delivery usually takes 5–7 business days.
Estimated total delivery time is 6–9 business days.
Is shipping free?
Yes, all orders within the United Kingdom benefit from free standard shipping.
Do you ship internationally?
No, we currently ship within the United Kingdom only.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number.
Payment
What payment methods do you accept?
American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay and Visa.
Orders
Can I cancel my order?
Yes, you can cancel your order within 24 hours after placing it.
Returns and Refunds
What is your return policy?
Returns are accepted within 14 days after delivery. Please refer to our Refund & Returns Policy for full details.
When will I receive my refund?
Once your return is received and checked, the refund is issued to your original payment method.
What if I receive a defective item?
Contact us with your order number and photos of the item so we can provide an appropriate solution.
General Information
Where is Selorani located?
Selorani is an online store operated by OPTIMAL ANALYTICAL SOLUTIONS LTD (United Kingdom). Orders are processed through logistics partners.
Do you have a physical store?
No, Selorani operates exclusively online.
Contact
Company name:
Selorani
Company adress:
35 Ermine St
Thundridge
SG12 0SY
United Kingdom
Email: info@selorani.com
Phone: +447488863339
Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT)
Response time: 1–2 business days.
Contact us on our contact page