Privacy policy

Last updated: 07 April 2026

1. Data Controller

Company name:
Selorani

Company adress:
35 Ermine St
Thundridge
SG12 0SY
United Kingdom

Email: info@selorani.com
Phone: +447488863339

Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT)
Response time: 1–2 business days.
Contact us on our contact page

2. Purpose of This Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or place an order.

By using our website, you agree to this policy.

3. Personal Data We Collect

We only collect data necessary to provide our services:

Identification
Name and surname

Contact details
Email address, phone number, delivery and billing address

Order information
Purchased items, order history, order number

Payment
Processed securely by payment providers (not stored by us)

Technical data
IP address, device, browser

Browsing data
Collected through cookies

4. How We Use Your Data

Your data is used to:

process and deliver your orders
manage returns and customer service
send order updates
comply with legal obligations
prevent fraud and ensure security
improve our services
send marketing communications (if you agree)

5. Cookies

We use cookies to:

ensure the website functions correctly
analyse traffic
personalise content and advertising

Non-essential cookies are used only with your consent.

6. Sharing Your Data

We do not sell your personal data.

We may share it with:

Shopify (website hosting)
payment providers (e.g. PayPal, Stripe)
shipping partners
analytics and advertising providers (e.g. Google, Meta)

These providers only use data to perform their services.

7. International Transfers

Some service providers may process data outside the United Kingdom.

In such cases, appropriate safeguards are used.

8. Data Retention

We keep your data only as long as necessary:

order data: up to 10 years
customer account: until deletion
marketing data: up to 3 years
technical data and cookies: up to 13 months

9. Data Security

We use appropriate security measures, including:

SSL/TLS encryption
restricted data access
secure service providers

10. Your Rights

You have the right to:

access your data
correct your data
request deletion
object to processing
request data portability
withdraw consent at any time

To exercise your rights, contact us at:
info@selorani.com

We will respond within a reasonable time.

11. Complaints

If you have concerns about how your data is handled, you can contact us.

You also have the right to lodge a complaint with your local data protection authority in the United Kingdom.

12. Changes to This Policy

We may update this Privacy Policy at any time.

The version published on this page is the current version.

13. Contact Information